Return & Refund Policy — Ceylon Spice Haven

Because spices are a consumable product, we handle returns differently from most retail goods. This policy explains when a replacement or refund applies, and how to request one.

When we'll replace or refund an order

We'll replace the item or issue a refund if:

Your order arrives damaged (e.g. torn packaging, spilled contents)
You received the wrong item
An item is defective or spoiled on arrival

For food safety reasons, we can't accept returns of products once opened, and we don't offer returns for change of mind. Please check your order carefully before opening.

How to request one

Contact us on WhatsApp within 3 days of delivery at 070 626 8269, with your order details and a photo showing the issue. This helps us resolve it quickly.

How we resolve it

Depending on the situation, we'll offer a replacement, store credit, or a refund to your original payment method. We'll agree the best outcome with you directly once we've reviewed your request. Approved refunds to a card or bank account paid via our payment gateway are typically processed within 5–7 business days.

Delivery issues

If your order hasn't arrived within the expected timeframe, let us know on WhatsApp and we'll look into it with our courier.

Contact us

For anything related to returns or refunds, message us on WhatsApp at 070 626 8269.