Ceylon Spice Haven (Pvt) Ltd

www.ceylonspicehaven.lk

Last Updated: 18 May 2026

Privacy Policy

Ceylon Spice Haven (Pvt) Ltd is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit www.ceylonspicehaven.lk or make a purchase from us.

1. Information We Collect

When you use our website or place an order, we may collect the following:

• Personal identification: full name, email address, phone number.
• Delivery information: shipping address, district, province, and country.
• Payment information: processed securely via PayHere or PayPal. We do not store your card details.
• Technical data: IP address, browser type, pages visited, and session duration via cookies and analytics tools.
• Communications: any emails, messages, or enquiries you send us.

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including coordinating delivery.
• Send order confirmations, shipping updates, and invoices.
• Respond to your enquiries and provide customer support.
• Improve our website, product offerings, and customer experience.
• Send promotional communications (only with your consent; you may opt out at any time).
• Comply with legal obligations under Sri Lankan law.

3. Sharing Your Information

We do not sell or rent your personal data. We may share it only with:

• Courier and logistics partners (DHL, FedEx, Sri Lanka Post) solely for delivery purposes.
• Payment processors (PayHere, PayPal) to complete your transaction securely.
• Analytics providers (e.g., Google Analytics) in anonymised form to improve our site.
• Legal authorities if required by law or to protect our rights.

4. Cookies

Our website uses cookies to:

• Remember your cart and session preferences.
• Analyse site traffic and visitor behaviour.
• Support payment gateway functionality.

You may disable cookies through your browser settings, though some features of the website may not function correctly as a result.

5. Data Retention

We retain your personal data for as long as necessary to fulfil your orders and comply with legal obligations. Order records are typically retained for 7 years in accordance with Sri Lankan financial regulations.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at: info@ceylonspicehaven.lk

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are encrypted using SSL technology.

8. International Transfers

For international orders, your delivery information will be shared with international courier partners in the destination country. We ensure such transfers are made in compliance with applicable data protection standards.

9. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at www.ceylonspicehaven.lk. Continued use of our website after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: info@ceylonspicehaven.lk