Privacy Policy — Ceylon Spice Haven

This policy explains what information Ceylon Spice Haven collects when you use our website or order form, and how we use it.

What we collect

When you place an order, we collect your name, delivery address, phone number, and email address (if provided), along with details of what you've ordered. If you contact us on WhatsApp, we keep that conversation to help with your order.

What we don't collect

We never see or store your card or bank details. Online payments are handled entirely by our payment gateway, PayHere, which processes payment information under its own security standards.

How we use your information

To process and deliver your order
To contact you about your order, on WhatsApp or by phone
To keep records for invoicing and customer service
To improve our products and service

Who we share it with

We share your delivery details with the courier fulfilling your order, and your payment details are handled directly by PayHere when you pay online. We don't sell your information to third parties.

How long we keep it

We keep order and invoice records for as long as needed for our business and accounting purposes.

Your rights

You can ask us what information we hold about you, or ask us to correct or delete it, by messaging us on WhatsApp.

Security

We take reasonable steps to protect your information, but no method of storage or transmission is completely secure.

Changes to this policy

We may update this policy from time to time. The version on this page reflects our current practice.

Contact us

For any privacy questions, message us on WhatsApp at 070 626 8269, or write to us at 11 Fife Road, Colombo 05, Sri Lanka.